Terms of service

Last updated 30 September 2026

These terms are an agreement between you (and the organisation you sign up for) and UCR Consulting (Pty) Ltd, a company registered in South Africa with registration number 2022/249553/07 ("we", "us"), for the use of Incident Commander at incidentcommanders.com (the "service").

1. The service

Incident Commander is software that helps emergency and rescue organisations manage mass casualty incidents: triage records, patient tracking, reports, maps, messages and related tools.

It is a support tool, not a replacement for training, clinical judgement, your own protocols or official emergency services. You remain fully responsible for the decisions made at an incident. Suggestions in the service (for example routes, layouts or triage results) must always be checked by a trained person.

2. Accounts

  • You must give a true email address and keep your password safe. You are responsible for what happens under your account.
  • The person who creates an organisation becomes its super admin and controls who has access and what they can do.
  • You must be allowed to act for the organisation you sign up.

3. Plans and payment

  • The free plan has limits described on the pricing page. The full plan is a monthly subscription per organisation. Prices exclude VAT or sales tax, which is added at checkout where it applies.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  • Subscriptions renew every month until cancelled. You can cancel at any time in the app under Settings, Plan and billing; the full plan stays on until the end of the period already paid.
  • If a payment fails, the organisation keeps the full plan for 14 days. After that it moves to the free plan until payment is made. No data is deleted when this happens.
  • We may change prices with at least 30 days' notice by email to the organisation's super admin.

4. Your data

You own the information you and your team enter, including patient information. You give us permission to store and process it only to provide the service. How we handle personal information is set out in our privacy policy and, for your organisation's records, in the data processing agreement, which a super admin accepts in the app. Your organisation is responsible for having a lawful basis to record the information it enters.

5. Acceptable use

  • Do not try to access another organisation's information, break or test the security of the service without our written permission, or overload it.
  • Do not use the service for anything unlawful.
  • We may suspend access that breaks these rules or puts other users at risk.

6. Availability

We work hard to keep the service available and it is designed to keep working on the phone without signal. We cannot promise it will never be interrupted, and you should always have a fallback (such as radio and paper triage tags) for any incident.

7. Liability

To the extent the law allows, the service is provided "as is", and our total liability to you for any claim is limited to the amount your organisation paid us in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that cannot be excluded.

8. Ending

You can stop using the service at any time. If you want your organisation's data exported or deleted, email us at support@incidentcommanders.com.

9. Law

These terms are governed by the law of the Republic of South Africa.

10. Contact

UCR Consulting (Pty) Ltd, registration 2022/249553/07, VAT 4050309451, 22 Cross Road, Glenhazel, Johannesburg, South Africa. Email support@incidentcommanders.com.