Refund policy

Last updated 30 September 2026

Payments for Incident Commander are processed by Paddle.com, our reseller and Merchant of Record.

• First payment: if you are not happy, ask for a full refund within 14 days of your first payment.
• After that: you can cancel at any time and you will not be charged again. The full plan stays on until the end of the month you paid for. We do not refund part-months, except where the law requires it.
• Charged by mistake: if you were charged in error, we will refund it.

How to ask for a refund

A super admin opens Settings, Plan and billing in the app and presses Ask for a refund. We reply within 2 working days. If it is approved, Paddle sends the money back to the card you paid with (usually 5 to 10 working days, depending on your bank), the subscription ends, and the organisation moves to the free plan. Nothing is deleted.

You can also email support@incidentcommanders.com or contact Paddle through the link on your receipt.